Who should you ask for help?


Technical questions. Safety

If you get problems connected with work of the game client or with use of web-site functions, if you suspect that your registration record was cracked or your character was stolen, apply to the support service. Its employees start to solve your problem in the period from one to two days. To send an inquiry to the support service, send email to admin (at) awplanet.com.

Tip
Before writing an inquiry to the support service look if there is any solution of your problem in catalogue of questions and answers. Other players might have already faced the similar problem, and here you will find recommendations suitable for you.

If you want your inquiry to be considered most operatively carry out the following recommendations:

  • Operatively answer questions of the support service
  • Describe in details the preconditions of the problem’s arising, its symptoms and environment it has arisen in. So, if your game client «orphans», describe parameters of your operational system, the characteristic of accessories, the Internet-connection etc.

If you do not receive the answer during a long period of time make sure that you have really sent the inquiry and try to repeat it.

Violation of the game rules

If you were offended by anther player or became the witness of a violation of the game rules write the official report to the support service. In the game you can make it by clicking with mouse on the accused player and by choosing in the appeared menu the item «Send the official report».

Your complaint will be considered by one of the game-masters (managers of the community) in the period from one to two days.

Development of the character. World AWplanet

If you have questions connected with the walkthrough of the game, development of the character or social life of AWplanet, ask question to the more skilled player or the player specializing in the area you are interested in (so the question regarding the profession of the smith is better to ask to the person with sufficiently high level of this skill). You can ask a question in the game or in the forum of the site awplanet.com. But at first read the documentation and look if there is any answer to your question in catalogue of questions and answers.